ThisLet's face it. There are plenty of tow trucks on the road.
But not all of them are great. Or even good.
So how do you know if you have a reputable towing company on the line? We'll outline the 5 top things you should look for in the towing professional that you hire.
Customer Service
Too many times you'll get a person on the other end of the line that isn't friendly, or doesn't know the meaning of customer service. When you call a towing company you should have a friendly voice on the other line; one that sounds ready and willing to come pick you up without a moment's hesitation. You want someone who can quickly assess your needs, answer your questions in a courteous manner and help you identify quickly if they are the towing experts who can help you. If you find yourself having to explain your situation or repeat yourself, often this is not a sign of great customer service.
Also, they answer the phone. How many times have you been in a tough situation, you're looking for someone who can assist and you can't get a hold of anyone? Even when it says they are open, you get voice message. And again. Yes, this is frustrating as all get out. The best companies, in any industry, answer the phone every time, are friendly, give you the information you are seeking and show up and perform with a smile. Period. If you find yourself having to look hard for these in the company you hire, you may want to look elsewhere.
They Will Assist Whether You Need A Tow Or Not
This one is important. Too often will you find tow truck companies that want to up-sell you on the tow. Your car may not need need to be towed, but rather a quick fix can get you up and running again. This is often in the form of a lock out, running out of gas, or a flat tire. When calling a towing service company, make sure they can assist with minor incidents such as these. There is no reason to have your car or truck towed just because you locked your keys in the car. Usually a towing business will be happy to assist on these types of situations for a trip charge.
Tows the Vehicle and Give Recommendations to Reputable Shops
This one is obvious, but believe it not, there are still towing companies that don't do a good job towing the vehicle safely and sometimes put you and your car in more danger than you were previously. The whole job of the tow truck professional is to transport the car or truck with no issues and give a good recommendation of who to take the vehicle to regarding repairs. If this seems to difficult, it may be a sign.
Clean Tow Truck
This one speaks for itself. If you see the truck pull up and it's full of trash, the truck is dirty and dinged up and the first thought that runs through your head is, "I'm not even sure that truck can pull my vehicle", then it's probably not a good sign. Don't completely judge a book by a cover, but in this instance, look for a company that performs regular checks on their tow trucks and makes sure they have clean, working trucks ready to assist. If not, it could be a long day.
These are just a few of the things that we think are vitally important for your tow truck professional to do well. For the best towing service in the Portland area, give us a call and we'll be sure to give you the best service we possibly can. Call us at 503-610-4151 day or night and we'll be there in a flash.
But not all of them are great. Or even good.
So how do you know if you have a reputable towing company on the line? We'll outline the 5 top things you should look for in the towing professional that you hire.
Customer Service
Too many times you'll get a person on the other end of the line that isn't friendly, or doesn't know the meaning of customer service. When you call a towing company you should have a friendly voice on the other line; one that sounds ready and willing to come pick you up without a moment's hesitation. You want someone who can quickly assess your needs, answer your questions in a courteous manner and help you identify quickly if they are the towing experts who can help you. If you find yourself having to explain your situation or repeat yourself, often this is not a sign of great customer service.
Also, they answer the phone. How many times have you been in a tough situation, you're looking for someone who can assist and you can't get a hold of anyone? Even when it says they are open, you get voice message. And again. Yes, this is frustrating as all get out. The best companies, in any industry, answer the phone every time, are friendly, give you the information you are seeking and show up and perform with a smile. Period. If you find yourself having to look hard for these in the company you hire, you may want to look elsewhere.
They Will Assist Whether You Need A Tow Or Not
This one is important. Too often will you find tow truck companies that want to up-sell you on the tow. Your car may not need need to be towed, but rather a quick fix can get you up and running again. This is often in the form of a lock out, running out of gas, or a flat tire. When calling a towing service company, make sure they can assist with minor incidents such as these. There is no reason to have your car or truck towed just because you locked your keys in the car. Usually a towing business will be happy to assist on these types of situations for a trip charge.
Tows the Vehicle and Give Recommendations to Reputable Shops
This one is obvious, but believe it not, there are still towing companies that don't do a good job towing the vehicle safely and sometimes put you and your car in more danger than you were previously. The whole job of the tow truck professional is to transport the car or truck with no issues and give a good recommendation of who to take the vehicle to regarding repairs. If this seems to difficult, it may be a sign.
Clean Tow Truck
This one speaks for itself. If you see the truck pull up and it's full of trash, the truck is dirty and dinged up and the first thought that runs through your head is, "I'm not even sure that truck can pull my vehicle", then it's probably not a good sign. Don't completely judge a book by a cover, but in this instance, look for a company that performs regular checks on their tow trucks and makes sure they have clean, working trucks ready to assist. If not, it could be a long day.
These are just a few of the things that we think are vitally important for your tow truck professional to do well. For the best towing service in the Portland area, give us a call and we'll be sure to give you the best service we possibly can. Call us at 503-610-4151 day or night and we'll be there in a flash.
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